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PRIVACY STATEMENT
Privacy Statement - Effective July 01, 2008.
VendorSYNC Retail, LLC. (“VendorSYNC” or the “Company”) is committed to protecting the privacy of your
information. This Privacy Statement describes VendorSYNC’s information practices.
VendorSYNC abides by the EU Safe Harbor Framework as outlined by the U.S. Department of Commerce
and the European Union. For more information on the EU Safe Harbor Framework, please visit
http://www.export.gov/safeharbor.
If you have any questions about this Privacy Statement, please contact VendorSYNC.
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1. Web Sites Covered
This Privacy Statement covers the information practices of Web sites that link to this
Privacy Statement: http://www.vendorsync.com, http://www.vendance.com,
http://www.vendormanuals.com, http://www.retaileriq.com, and http://www.vendorsync.com/vss
(collectively referred to as “VendorSYNC's Web sites” or “the Company’s Web sites”).
VendorSYNC’s Web sites may contain links to other Web sites. VendorSYNC is not
responsible for the information practices or the content of such other Web sites. The
Company encourages you to review the privacy statements of other Web sites to understand
their information practices.
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2. Personal Information Collected
VendorSYNC offers a variety of services that are collectively referred to as the “Service.”
VendorSYNC collects information from individuals who visit the Company’s Web sites (“Visitors”)
and individuals who register to use the Service (“Customers”).
When expressing an interest in obtaining additional information about the Service or registering
to use the Service, VendorSYNC requires you to provide the Company with contact information,
such as name, company name, address, phone number, and e-mail address (“Required Contact Information”).
When purchasing the Service, VendorSYNC requires you to provide the Company with financial
qualification and billing information, such as billing name and address, credit card number, and
the number of employees within the organization that will be using the Service (“Billing Information”).
VendorSYNC may also ask you to provide additional information, such as company annual revenues,
number of employees, or industry (“Optional Information”). Required Contact Information, Billing
Information, and Optional Information are referred to collectively as “Data About VendorSYNC
Customers.”
As you navigate the Company’s Web sites, VendorSYNC may also collect information through the
use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site
Navigational Information”). Web Site Navigational Information includes standard information from
your Web browser (such as browser type and browser language), your Internet Protocol (“IP”)
address, and the actions you take on the Company’s Web sites (such as the Web pages viewed and
the links clicked).
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3. Use of Information Collected
The Company uses data about VendorSYNC customers to perform the services requested. For example,
if you fill out a “Contact Me” Web form, the Company will use the information provided to contact
you about your interest in the Service.
The Company may also use data about VendorSYNC customers for marketing purposes. For example,
the Company may use information you provide to contact you to further discuss your interest in
VendorSYNC, the Service, and to send you information regarding the Company and its partners,
such as information about promotions or events.
VendorSYNC uses credit card information solely to check the financial qualifications of
prospective Customers and to collect payment for the Service.
VendorSYNC uses Web Site Navigational Information to operate and improve the Company’s
Web sites. The Company may also use Web Site Navigational Information in combination with
data about VendorSYNC customers to provide personalized information about the Company.
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4. Web Site Navigational Information
VendorSYNC uses commonly-used information-gathering tools, such as cookies and Web beacons,
to collect information as you navigate the Company’s Web sites (“Web Site Navigational
Information”) . This section describes the types of Web Site Navigational Information the
Company may collect and how the Company may use this information.
Cookies
VendorSYNC uses cookies to make interactions with the Company’s Web sites easy and
meaningful. When you visit one of the Company’s Web sites, VendorSYNC’s servers send
a cookie to your computer. Standing alone, cookies do not personally identify you. They
merely recognize your Web browser. Unless you choose to identify yourself to VendorSYNC,
either by responding to a promotional offer, opening an account, or filling out a Web form
(such as a “Contact Me” or a “30 Day Free Trial” Web form), you remain anonymous to the Company.
There are two types of cookies: session-based and persistent-based. Session cookies exist
only during one session. They disappear from your computer when you close your browser
software or turn off your computer. Persistent cookies remain on your computer after you
close your browser or turn off your computer.
If you have chosen to identify yourself to VendorSYNC, the Company uses session cookies
containing encrypted information to allow the Company to uniquely identify you. Each time
you log into the Service, a session cookie containing an encrypted, unique identifier that
is tied to your account is placed your browser. These session cookies allow the Company to
uniquely identify you when you are logged into the Service and to process your online
transactions and requests. Session cookies are required to use the Service.
VendorSYNC uses persistent cookies that only the Company can read and use to identify
browsers that have previously visited the Company’s Web sites. When you purchase the
Service or provide the Company with personal information, a unique identifier is
assigned you. This unique identifier is associated with a persistent cookie that the
Company places on your Web browser. The Company is especially careful about the security
and confidentiality of the information stored in persistent cookies. For example, the
Company does not store account numbers or passwords in persistent cookies. If you disable
your Web browser’s ability to accept cookies, you will be able to navigate the Company’s
Web sites, but you will not be able to successfully use the Service.
VendorSYNC may use information from session and persistent cookies in combination with
Data About VendorSYNC Customers to provide you with information about the Company and
the Service.
Web Beacons
VendorSYNC uses Web beacons alone or in conjunction with cookies to compile information
about Customers and Visitors’ usage of the Company’s Web sites and interaction with e-mails
from the Company. Web beacons are clear electronic images that can recognize certain types
of information on your computer, such as cookies, when you viewed a particular Web site tied
to the Web beacon, and a description of a Web site tied to the Web beacon. For example,
VendorSYNC may place Web beacons in marketing e-mails that notify the Company when you
click on a link in the e-mail that directs you to one of the Company’s Web sites.
VendorSYNC uses Web beacons to operate and improve the Company’s Web sites and e-mail
communications. VendorSYNC may use information from Web beacons in combination with
Data About VendorSYNC Customers to provide you with information about the Company and
the Service.
IP Addresses
When you visit VendorSYNC’s Web sites, the Company collects your Internet Protocol
(“IP”) addresses to track and aggregate non-personally identifiable information. For
example, VendorSYNC uses IP addresses to monitor the regions from which Customers
and Visitors navigate the Company’s Web sites.
VendorSYNC also collects IP addresses from Customers whey they log into the Service
as part of the Company’s “Identity Confirmation” and “IP Range Restrictions” security
features.
Third Party Cookies
From time-to-time, VendorSYNC engages third parties to track and analyze non-personally
identifiable usage and volume statistical information from individuals who visit the
Company’s Web sites. VendorSYNC may also use other third-party cookies to track the
performance of Company advertisements. The information provided to third parties does
not include personal information, but this information may be re-associated with personal
information after the Company receives it. This Privacy Statement does not cover the use
of third party cookies.
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5. Public Forums, Refer a Friend, and Customer Testimonials
VendorSYNC may provide bulletin boards, blogs, or chat rooms on the Company’s Web sites.
Any personally identifiable information you choose to submit in such a forum may be read,
collected, or used by others who visit these forums, and may be used to send you unsolicited
messages. VendorSYNC is not responsible for the personally identifiable information you
choose to submit in these forums.
Customers and Visitors may elect to use the Company’s referral service to inform friends
about the Company’s Web sites. When using the referral service, the Company requests the
friend’s name and e-mail address. VendorSYNC will automatically send the friend a
one-time e-mail inviting him or her to visit the Company’s Web sites. VendorSYNC does
not store this information.
VendorSYNC posts a list of Customers and testimonials on the Company’s Web sites that
contain information such as Customer names and titles. VendorSYNC obtains the consent
of each Customer prior to posting any information on such a list or posting testimonials.
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6. Sharing of Information Collected
VendorSYNC may share Data About VendorSYNC Customers with the Company’s agents
so that these agents can contact Customers and Visitors who have provided contact
information on our behalf. VendorSYNC may also share Data About VendorSYNC
Customers with the Company’s agents to ensure the quality of information provided.
VendorSYNC does not share, sell, rent, or trade personally identifiable
information with third parties for their promotional purposes.
VendorSYNC uses a third-party intermediary to manage credit card processing.
This intermediary is not permitted to store, retain, or use Billing Information
except for the sole purpose of credit card processing on the Company’s behalf.
VendorSYNC reserves the right to disclose personally identifiable information
of the Company’s Customers or Visitors if required by law or if the Company
reasonably believes that disclosure is necessary to protect the Company’s rights
and/or to comply with a judicial proceeding, court order, or legal process.
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7. Communications Preferences
VendorSYNC offers Customers and Visitors who provide contact information a means to
choose how the Company uses the information provided. You may manage your receipt of
marketing and non-transactional communications by clicking here or by clicking on the
“unsubscribe” link located on the bottom of the Company’s marketing e-mails. Additionally,
you may send a request specifying your communications preferences to
support@vendorsync.com. Customers cannot opt out of receiving transactional e-mails
related to their account with VendorSYNC or the Service.
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8. Correcting and Updating Your Information
Customers may update or change their registration information by editing their user or
organization record. To update a user profile, please login to http://www.VendorSYNC
with your VendorSYNC username and password and click “Setup.” To update an
organization’s information, please login to your MY VENDORSYNC account with your
VendorSYNC username and password and select “Edit Profile” To update
Billing Information, please e-mail support@vendorsync.com or call 805.400.7678.
To discontinue your account and to have information you maintained in the Service
returned to you, please e-mail support@vendorsync.com or call 805.400.7678.
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9. Customer Data
VendorSYNC customers use the Service to host data and information (“Customer Data”).
VendorSYNC will not review, share, distribute, or reference any such Customer Data
except as provided in the VendorSYNC Master Subscription Agreement, or as may be
required by law. Individual records of Customer Data may be viewed or accessed only for
the purpose of resolving a problem, support issues, or suspected violation of the
VendorSYNC Master Subscription Agreement, or as may be required by law. Customers
are responsible for maintaining the security and confidentiality of their VendorSYNC
usernames and passwords.
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10. Security
VendorSYNC uses robust security measures to protect Customer Data from unauthorized
access, maintain data accuracy, and help ensure the appropriate use of Customer Data.
When the Service is accessed using Internet Explorer version 6.0 or later, Firefox
version 2.0 or later, or Safari version 3.0 or later, Secure Socket Layer (“SSL”)
technology protects Customer Data using both server authentication and data encryption.
These technologies help ensure that Customer Data is safe, secure, and only available
to the Customer to whom the information belongs and those to whom the Customer has
granted access. VendorSYNC also implements an advanced security method based on
dynamic data and encoded session identifications, and the Company hosts its Web sites
in a secure server environment that uses firewalls and other advanced technology to
prevent interference or access from outside intruders. VendorSYNC also offers
enhanced security features within the Service that permit Customers to configure
security settings to the level they deem necessary.
Because the Company uses the Service to maintain Data About VendorSYNC Customers,
this information is secured in the same manner as described above for Customer Data.
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11. Changes to this Privacy Statement
VendorSYNC reserves the right to change this Privacy Statement. VendorSYNC will
provide notification of the change through the Company’s Web sites at least thirty (30)
business days prior to the change taking effect.
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12. Contacting Us
Questions regarding this Privacy Statement or the information practices of the Company’s
Web sites should be directed to VendorSYNC Privacy by clicking here or by mailing
VendorSYNC Retail, LLC., 923 Torrey Pines Drive, Paso Robles, CA 93446.
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